Contact Vegasino
A deposit that cannot be found, an offer that does not show, a document to send? Two doors lead to our team, instant messaging and email, plus a help centre where you can find the answers to common questions yourself. Here is which one to use depending on your situation.
Play nowPlayThe channels
| Channel | Hours | Best for |
|---|---|---|
| Live chat | any hour, 7 days a week | quick questions and urgent matters |
| Email: support@vegasino.com | written reply | sending documents and detailed complaints |
| Help centre | open access | common questions |
Scroll horizontally to see the full table
Live chat
Open without interruption and launched straight from the interface, the chat is the most direct way for a deposit that does not appear, a login difficulty or a question about a current offer. Prepare the useful details before opening the conversation: amount, time and method for a payment, name of the offer for a bonus.
For a request that needs a written record or attachments, write to support@vegasino.com. It is the right channel for sending a document, setting out a complaint in detail or asking for your account to be closed. Write from the mailbox linked to your profile so that your message is quickly matched to your profile.
The help centre
The help centre articles are sorted into four families: cashier, promotional offers, player profile and sports betting. Its FAQ also covers general questions, including the complaints procedure. For a simple question, such as how long a withdrawal takes or how much a game contributes to wagering, the answer is often already there, with no need to wait for an agent.
Languages
Our agents are happy to reply in English, but also in German, Greek or French, among other languages.
Responsible gambling
Customer support is also your point of contact for setting deposit limits or requesting self-exclusion. A simple request by chat or email is enough. It is better to do it early, at the first signs that your gambling spend exceeds what you had planned, than to wait for a bad run.
Complaints
In the event of a disagreement, contact customer support first, preferably by email to keep a record. Set out the facts precisely: dates, amounts, games concerned and what you expect. A clear and complete request is handled faster than a string of partial messages.
VIP members
At the two highest tiers of the VIP programme, a personal manager is added to the chat open to everyone: a dedicated contact for the most active members.
Frequently asked questions
Can Vegasino support be reached at night?
Yes, the chat never closes, weekends included.
What is the support email address?
support@vegasino.com.